Responsive helpdesk
HaloPSA-backed ticketing, phone support, and a first-response SLA published on the pricing page. No shared mailbox triage.
Managed IT
Managed IT
We run the day-to-day so your team can run the business. Helpdesk that answers the phone, endpoints that stay patched, licences that don't lapse, and a single point of accountability across every vendor you work with.
Next step
Ready to scope Managed IT for your business?
What’s included
Scope that’s actually defined.
Every inclusion below is documented, delivered, and renewable under our standard agreement. No surprise scope. No silent exclusions.
Endpoint management
NinjaOne RMM for Windows and macOS - patching, monitoring, and remote remediation with an audit trail you can hand an insurer.
Microsoft 365 administration
Entra ID, Exchange Online, SharePoint, and Teams - tenant administration done as part of the base managed service.
Backup and recovery
Daily backups for endpoints and Microsoft 365. Restore tests run quarterly, not after an incident.
Licensing management
Microsoft CSP, Adobe, Atlassian, vendor renewals - we track every licence so you don't pay for seats you don't use.
Vendor coordination
One call for internet outages, printer drama, or a vendor portal that's locked you out. We own the problem to resolution.
What’s not included
The boundaries, stated up front.
Knowing where a service stops matters as much as knowing what it covers. Here’s what sits outside this engagement - so there are no awkward surprises later.
Hardware and licence costs
We procure and manage on your behalf, but the price of devices, Microsoft 365 licences, and third-party software is billed at cost - not hidden inside the management fee.
After-hours cover by default
Standard cover is business hours. 24/7 monitoring and after-hours response are a scoped add-on, priced to your risk rather than bundled and averaged across everyone.
Major projects and migrations
Day-to-day support keeps the lights on. Large migrations, office moves, and net-new infrastructure builds are quoted as separate projects so the scope stays explicit.
How we deliver
A sequence you can hold us to.
Every engagement runs the same four steps. You always know which one we’re in and what comes next.
- 01
Scope
We map your current state and agree exactly what's in and out, in writing, before any work or invoice. No surprise scope, no silent exclusions.
- 02
Plan
A documented plan with milestones, owners, and success criteria you can hold us to - so you know what good looks like before we start.
- 03
Implement
We do the work with change control and your sign-off at each gate. You see progress against the plan, not a black box.
- 04
Operate
Ongoing management, published performance, and a quarterly review that keeps the work honest and the roadmap current.
Frequently asked
The questions we get most.
Can we keep our in-house IT person?
Yes. Our co-managed model is built for exactly this - you keep your internal IT lead for the strategic, customer-facing work, and we handle helpdesk escalation, after-hours support, and the infrastructure that wakes people up at 3am.
What does response time actually look like?
Our published SLA is a 15-minute first response on P1 incidents during business hours and a 30-minute response on the after-hours on-call rotation. Every ticket is acknowledged by a human - not an autoresponder.
Do we need to change any of our existing vendors?
Usually no. We work with your existing internet carrier, hardware vendors, and line-of-business software suppliers. We'll recommend changes only where something's actively costing you money or performance.
Tools we use
What we run for managed it
The platforms we standardise on for this service. Picked for fit, not for kickbacks.
Endpoint management
NinjaOne
Unified endpoint management and RMM for every device - Windows, Mac, mobile. Our primary platform for day-to-day operations.
View partnerMSP tooling
HaloPSA
The PSA platform we run our business on. Tickets, billing, CRM, change management, contracts - all in one.
View partnerMicrosoft 365
Microsoft
The identity, productivity, and cloud platform we manage for every client - from M365 to Azure to Entra ID.
View partnerRelated reading
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Read articleRelated services
All servicesUsually bundled with managed it
Cyber Security
Managed MDR, email and endpoint security, security awareness training, and incident response - delivered through vetted partner platforms. Built for SMBs who can't afford an incident.
Learn moreCloud & Infrastructure
ConnektCloud Azure hosting, managed backup, disaster recovery, and server management - with Microsoft 365 platform administration built in. Azure-native, backed by Microsoft partner credits.
Learn moremacOS Management
Bring your Macs under the same Intune and Entra control plane as your Windows fleet - zero-touch enrolment, FileVault, Defender, and Conditional Access. The unmanaged Mac in the corner is a posture blind spot, not just an exception.
Learn moreReady when you are
Leave the MSP that doesn’t pick up.
Tell us what your current setup looks like. We’ll send back a quote, a transition plan, and a firm date you’d be onboarded - within 48 hours.
- Response
- Within 48 hours
- Format
- Written quote
- Discovery call
- Not required
- Contracts
- No lock-in terms