Essential
The baseline
From$165/user/mo
50+ users · billed annually
Built on Microsoft 365 Business Premium. Licensing billed separately.
Managed IT without the filler - for teams who need reliable tech and a team that picks up the phone.
Pricing
Three tiers. Clear inclusions.
No discovery call required to see what you’d pay. The same inclusions we’d put in a proposal, published in public, with per-user rates by team size and term. Choose where the business is today and grow into the next tier when it does.
Not sure which tier fits?
Book a 30-minute call and we'll map the tiers to your team.
Compare every plan, line by line.
Set your team size and term, then expand any category to see exactly what each tier includes.
For teams of 5-100. Straightforward pricing. Services that grow with you.
Core
Most chosen
From$185/user/mo
50+ users · billed annually
Built on Microsoft 365 Business Premium. Licensing billed separately.
Everything in Essential plus the security layer most SMBs now need. Built for businesses where a cyber incident would be a very bad month.
Expanded
Scaling seriously
From$225/user/mo
50+ users · billed annually
Built on Microsoft 365 E5. Licensing billed separately.
For SMBs past 20 people with real compliance obligations. Adds Essential Eight, CIS, quarterly assessments, and vCIO advisory.
Compare inclusions
Full feature breakdown
Expand each category to see exactly what’s included in every tier. Hover the i icons for more detail.
Support & operations
8 featuresThe day-to-day service desk, endpoint management, and coordination layer.
Support & operations
8 featuresThe day-to-day service desk, endpoint management, and coordination layer.
| Feature | Essential | Core | Expanded |
|---|---|---|---|
| Responsive helpdesk | |||
| After-hours emergency support | |||
| P1 response SLA | 30 min | 15 min | 5 min |
| Endpoint management & patching | |||
| Microsoft 365 administration | |||
| Vendor coordination | |||
| Asset lifecycle management | |||
| Dedicated account engineer |
- Responsive helpdeskEssentialCoreExpanded
- After-hours emergency supportEssentialCoreExpanded
- P1 response SLA30 minEssential15 minCore5 minExpanded
- Endpoint management & patchingEssentialCoreExpanded
- Microsoft 365 administrationEssentialCoreExpanded
- Vendor coordinationEssentialCoreExpanded
- Asset lifecycle managementEssentialCoreExpanded
- Dedicated account engineerEssentialCoreExpanded
Security
7 featuresDetection, response, and ongoing protection across identity, endpoint, and email.
Security
7 featuresDetection, response, and ongoing protection across identity, endpoint, and email.
| Feature | Essential | Core | Expanded |
|---|---|---|---|
| Microsoft 365 security baseline | |||
| Managed MDR | |||
| Email & endpoint security | |||
| Security awareness training | |||
| Dark web credential monitoring | |||
| Incident response on retainer | |||
| Quarterly security assessments |
- Microsoft 365 security baselineEssentialCoreExpanded
- Managed MDREssentialCoreExpanded
- Email & endpoint securityEssentialCoreExpanded
- Security awareness trainingEssentialCoreExpanded
- Dark web credential monitoringEssentialCoreExpanded
- Incident response on retainerEssentialCoreExpanded
- Quarterly security assessmentsEssentialCoreExpanded
Cloud & infrastructure
4 featuresBackup, disaster recovery, and managed Microsoft cloud platform.
Cloud & infrastructure
4 featuresBackup, disaster recovery, and managed Microsoft cloud platform.
| Feature | Essential | Core | Expanded |
|---|---|---|---|
| Managed backup & recovery | |||
| ConnektCloud Azure hosting | |||
| Disaster recovery plan | |||
| Documented runbooks |
- Managed backup & recoveryEssentialCoreExpanded
- ConnektCloud Azure hostingEssentialCoreExpanded
- Disaster recovery planEssentialCoreExpanded
- Documented runbooksEssentialCoreExpanded
Network & collaboration
4 featuresConnectivity, managed networks, and Microsoft Teams voice.
Network & collaboration
4 featuresConnectivity, managed networks, and Microsoft Teams voice.
| Feature | Essential | Core | Expanded |
|---|---|---|---|
| Managed UniFi networks | |||
| Managed firewalls | |||
| Teams Phone administration | |||
| Teams Rooms & meeting room AV |
- Managed UniFi networksEssentialCoreExpanded
- Managed firewallsEssentialCoreExpanded
- Teams Phone administrationEssentialCoreExpanded
- Teams Rooms & meeting room AVEssentialCoreExpanded
Compliance & governance
4 featuresCIS Critical Security Controls and Australian Essential Eight.
Compliance & governance
4 featuresCIS Critical Security Controls and Australian Essential Eight.
| Feature | Essential | Core | Expanded |
|---|---|---|---|
| Essential Eight baseline (ML1) | |||
| Essential Eight ML2 | |||
| CIS Critical Security Controls | |||
| Quarterly compliance reporting |
- Essential Eight baseline (ML1)EssentialCoreExpanded
- Essential Eight ML2EssentialCoreExpanded
- CIS Critical Security ControlsEssentialCoreExpanded
- Quarterly compliance reportingEssentialCoreExpanded
Strategic advisory
4 featuresRoadmap, budgeting, and strategic guidance.
Strategic advisory
4 featuresRoadmap, budgeting, and strategic guidance.
| Feature | Essential | Core | Expanded |
|---|---|---|---|
| Monthly health & performance reports | |||
| Quarterly business review | |||
| vCIO strategy sessions | |||
| Technology roadmap & budget |
- Monthly health & performance reportsEssentialCoreExpanded
- Quarterly business reviewEssentialCoreExpanded
- vCIO strategy sessionsEssentialCoreExpanded
- Technology roadmap & budgetEssentialCoreExpanded
All rates are per user / month in AUD, ex GST. Microsoft 365 licensing is billed separately. Final pricing is confirmed in a short scoping call.
Start here
Let’s talk. We’ll be straight.
Tell us what your IT setup looks like and what’s not working. We’ll give you a straight answer, a written quote, and a start date - no pitch deck, no discovery call required.
- A human answers, not a ticket queue
- No lock-in contracts, ever
- We’ll tell you if we’re not the right fit