Pharmacy dispensing systems and GP / allied-health PMS hosted on infrastructure tuned for the workload, Privacy Act controls implemented end-to-end, and the after-hours support clinical operations actually need.
Pharmacy networks today, allied health and primary care growing. Each engagement has at least dispensing-system or PMS hosting, Privacy Act controls, and the after-hours coverage as core scope.
Healthcare IT sits at the intersection of clinical operations, regulated privacy obligations, and a threat profile that targets the sector specifically. Generic SMB IT misses each one of those.
When the dispensary POS or the practice management system goes down, patients don't get scripts and consultations don't happen. The financial cost is one thing; the operational risk of someone leaving without a critical medication is another. Healthcare uptime SLAs need to be real, not aspirational.
The Privacy Act and the Australian Privacy Principles apply to every health service provider regardless of size. Notifiable data breach reporting timelines are short. Your IT provider has to know the controls expected of a health-sector entity and produce evidence on demand, not after a breach.
Healthcare is the most-breached sector in Australia three years running. Email phishing, ransomware, and credential theft are the standard playbook. We deploy the controls that actually defend this profile - layered email security, MFA enforcement, immutable backups, and the user training that fits a clinical workflow.
Best Practice, MedTech Evolution, Genie, Fred, Minfos, LOTS - whichever you run, it has opinions about Windows versions, database engines, antivirus exclusions, and integration partners. We treat clinical software as the workload to design around, not a SaaS application someone else supports.
Five platform and compliance areas healthcare customers ask about by name. We administer each one for real clinical operations, with the runbook to prove it.
Fred Office / Minfos / LOTS pharmacy management
Reliable PMS database hosting, integration with PBS Online and Medicare, real-time POS uptime, and a backup window that doesn't collide with the dispensing day.
We host the PMS database on tuned infrastructure with a 4-hour RTO documented in the SLA. Backup runs overnight, restore tests run quarterly, and we keep a documented incident playbook the dispensary team can execute without calling us first.
Best Practice / MedTech Evolution / Genie practice management
Database server with predictable IOPS, tested antivirus exclusions, integration with the Healthcare Identifiers service, and reliable secure messaging via Argus, HealthLink, or Medical Objects.
Server baseline tested against the vendor's reference, antivirus exclusions documented and applied automatically, secure messaging configured at install time. New consulting room provisioned in a day, not a fortnight.
My Health Record and Healthcare Identifiers Service
HPI-O and HPI-I configured in the PMS, NASH PKI certificates current, and the patient consent workflow understood by the clinical and administrative staff.
NASH PKI certificate lifecycle managed in our calendar so renewals don't catch the practice during a busy week. HPI configuration documented in your runbook. Practical training for staff on the consent flow, delivered at a pace that suits a clinical operation.
Privacy Act 1988 and the Australian Privacy Principles
Reasonable steps to protect personal information, breach notification within 30 days of awareness, and the documentation showing the controls in place when the breach happened.
We implement the controls (access management, encryption at rest, breach detection, audit logging) and pre-stage the breach response artefacts. The evidence pack exists before it's needed, not constructed under pressure after a notifiable incident.
Out-of-hours helpdesk for clinical operations
A real human answering a real phone outside business hours, with knowledge of your environment and the authority to act on a P1 incident at 9pm on a Sunday.
After-hours on-call rotation with a published 30-minute first-response SLA. Calls answered by a senior technician, not a queue. Your practice manager has a documented escalation path for the worst-case scenarios we hope never happen.
In healthcare, downtime isn't a business inconvenience - it's a patient sometimes leaving without a critical medication, or a clinical appointment missed. We treat uptime as the floor, not the ceiling, and we publish what we'll do when it slips.
Human on the phone, ticket in flight, dispensary or clinic confirmed back to operational. No autoresponder, no queue.
Real human on the after-hours rotation, with knowledge of your environment and the authority to act. Worst case scenarios have a documented playbook.
Documented in the SLA, tested quarterly with a real restore, not assumed. The practice manager has a hand-on-glass procedure for the time it takes to recover.
Pharmacy data and clinical records backed up to immutable storage, with a quarterly restore test documented. Ransomware doesn't compromise the recovery option.
The procedure for a PMS outage, a network failure at a branch, a ransomware indicator - already written, exercised, and printed for the wall. The first hour isn't a panic.
Generic managed IT plus the clinical-software and privacy layers a healthcare practice actually needs. Helpdesk, security, compliance, hosting, and the networking that keeps multi-site practices connected.
Helpdesk that knows your PMS, after-hours coverage for clinical operations, and the asset management that keeps every consulting room and dispensary endpoint accountable.
Service detailLayered email security, MFA enforcement, immutable backup, and an incident response retainer. The controls that defend the most-targeted sector in Australia.
Service detailPrivacy Act / APP control mapping, Essential Eight ML1 to ML2 uplift, and the evidence pack that satisfies a notifiable data breach investigation or a clinical audit.
Service detailConnektCloud Azure hosting for PMS databases, immutable backup tested quarterly, and a disaster recovery plan that survives a power outage at the practice without losing the morning's appointments.
Service detailPractice-grade Wi-Fi for clinical and patient use kept separate, secure connectivity between branches or sites, and the Teams Phone setup that handles after-hours and patient calls cleanly.
Service detailA multi-branch pharmacy network and a regional allied-health practice are both in case study production. Until then, the customer list above can speak to long-running engagements - book a discovery call and we'll connect you with the closest reference.
Tell us what your current setup looks like. We’ll send back a quote, a transition plan, and a firm date you’d be onboarded - within 48 hours.
