VaultRE, Reapit, and Property Tree administered properly. Mobile-first device management for agents. Branch offices deployed in a week. Trust account fraud protection that catches the conveyancer impersonation before it hits.
Residential sales, commercial agencies, and property development businesses. Each engagement covers at least the CRM, the branch network, and the trust-related security controls.
Real estate IT is mobile-first, branch-heavy, and CRM-centric. The provider who treats it like a single-office accounting firm misses where the work actually happens, and where the fraud actually lands.
Listing photos, contract signing, inspection scheduling - all happens from a phone in the carpark, not a desk in the office. Mobile device management has to be real, not theoretical, and the security model has to assume the device is outside your walls 90 percent of the time.
Estate Agents Act trust account compliance puts your IT under audit pressure most industries never see. Email security, access logging, and document retention have to satisfy your trust account auditor, not just feel safe. We've sat in that audit and have the evidence pack templates that get signed off.
When a new shopfront opens, the network, phones, and CRM access have to be live the morning the sign goes up. The setup that takes a generalist MSP a month, we run as a documented playbook in five working days - cabling spec, UniFi config, Teams Phone porting, CRM rollout.
VaultRE, Reapit, PropertyMe, Inspect Real Estate - whichever you run, it touches sales, property management, trust accounting, marketing, and reporting. Your IT provider has to know the integration points and the support boundaries, not just rebrand it as 'a SaaS application we don't support'.
Five platform categories real estate customers ask about by name. We administer each one for at least one Melbourne agency, and we own the support boundary with the vendor so you're not stuck triaging tickets.
Sales CRM platforms - VaultRE, Reapit, Box+Dice, Eagle, MyDesktop
User identity sync, single sign-on where available, MFA on every account, and the integration points with email and document management documented in your runbook.
We administer the licence pool, configure SSO and MFA at the identity layer, and own the support boundary between us and the vendor so 'CRM is broken' tickets get triaged correctly. Your tenancy is documented in your runbook.
Property management platforms - Property Tree, PropertyMe, Console Cloud, MRI Box+Dice
Trust account integration, inspection workflows on mobile, and reliable PDF generation for routine inspections, condition reports, and tribunal evidence.
Tenant identity managed in Entra ID, mobile device baselines for the inspection app, and OneDrive or SharePoint for the PDF archive with retention policies that match your trust account audit needs.
DocuSign, Realworks, REI Forms Live, Adobe Acrobat Sign
Signed-document retention aligned to the Property Law Act and the trust account audit, plus the audit trail showing who signed what and when.
Signed documents land in SharePoint with retention labels enforced. The audit trail (sender, signer, timestamps, IP) lands alongside the document. Tribunal-defensible by construction, not by emergency reconstruction.
Multi-site UniFi network and Teams Phone
Site-to-site connectivity with the central office, Wi-Fi that covers the open-plan front-of-house, and Teams Phone with proper call routing to the right team at the right time.
UniFi Gateway, switching, and Wi-Fi at every branch, Teams Phone with a documented call flow per branch, and an SLA that puts a P1 incident in front of a technician within 15 minutes during business hours.
Conveyancer / trust account fraud protection
BEC and impersonation detection that catches the conveyancer-email scam, plus the user training that makes the second-line of defence work. Trust account fraud loses agents real money every quarter.
Layered email security on top of Microsoft 365, mandatory MFA enrolment for any account that touches trust, and quarterly phishing simulations targeted at the patterns that actually hit the real estate sector.
Most generalist MSPs take a month to stand up a new shopfront - by which time you've already done a fortnight of business on personal phones and a hotspot. We've turned this into a documented five-day playbook, executed for several Melbourne networks, and refined every time we do it again.
NBN or Ethernet circuit ordered, cabling brief released to your fit-out contractor, UniFi kit configured at our office ready to ship.
Agent identities created in Entra ID, Intune mobile profile assigned, CRM access provisioned with the right role. New starters can begin onboarding off-site.
Cabling done, UniFi Gateway, switching, and Wi-Fi installed and tested. Teams Phone number provisioned with the branch call flow.
Workstations delivered and signed in, CRM and email confirmed working from desk and mobile, helpdesk number on the wall. Branch is operational.
New site added to your monitoring dashboard, asset register, and emergency contact list. The next branch deployment starts from the documented playbook, not from scratch.
Generic managed IT plus the branch-network and fraud-protection layers a real estate business actually needs. Helpdesk, networking, security, hosting, and the strategic conversation that runs ahead of your franchise or office expansion.
Helpdesk that knows your CRM, mobile device baselines for agents, and the branch-office helpdesk that can answer a phone call from any of your shopfronts.
Service detailUniFi networks across every branch, Teams Phone with a proper call flow per office, and the meeting room AV that handles auctions, listing presentations, and franchise day.
Service detailTrust account fraud protection, BEC detection tuned for conveyancer impersonation, and the awareness training that targets the patterns hitting Australian real estate this quarter.
Service detailConnektCloud Azure hosting for property document archives, immutable backup for trust-related communications, and DR plans that survive a branch flood without losing a sale.
Service detailTechnology roadmap that runs alongside the franchise / network roadmap. New office openings, CRM migrations, and the merger / acquisition technology integration conversation.
Service detailA multi-branch agency CRM migration and a commercial agency trust account compliance project are both in production. Until then, the customer list above can speak to multi-year engagements - book a discovery call and we'll connect you with the closest reference.
Tell us what your current setup looks like. We’ll send back a quote, a transition plan, and a firm date you’d be onboarded - within 48 hours.
